The characteristics of the human voice vary among individuals, and it is considered an essential working tool for about 25% of the economically active population. However, altered or dysphonic voices can have a negative impact on the listener or even influence interpersonal relationships. Dysphonia can be caused by many conditions, including malignancies and benign behavioral and neurological factors. MATERIALS AND METHODS: This prospective, cross-sectional observational study used questionnaires to assess patients with dysphonia who don't use their voice as an instrument of labor; all also underwent videolaryngoscopy. RESULTS: We analyzed 100 questionnaires containing data on the chief complaint related to dysphonia, social habits, and personal characteristics to identify an epidemiological profile and any correlations with laryngoscopy findings with lesions suggestive of laryngitis, vocal cord paralysis, nodules, polyps, non-specific cordites, tumors and minimal structural changes, cysts, Reinke's edema, laryngeal papillomas, granulomas, laryngeal carcinoma, and crevices. A total of 96% of the lesions identified were benign, whereas the other 4% showed characteristics of malignancy. CONCLUSIONS: Our study identified patients as predominantly female and middle-aged and who claim some episode of voice abuse. The main laryngoscopic finding for these patients was laryngitis as a result of pharyngolaryngeal reflux; this was followed by fusiform cracks and triangular posterior cysts and polyps on the left, Reinke's edema, and varicosity in minor structural alterations. There was a significant prevalence of benign lesions.